The American Automobile Association (AAA – pronounced “Triple A”) is a federation of motor clubs throughout North America. AAA is a non-profit member service organization with over 58 million members in the United States and Canada. AAA provides services to its members, including roadside assistance and others. Its national headquarters are in Heathrow, Florida.
Members belong to one of 42 individual clubs (see List of AAA regional clubs), and the clubs in turn own AAA. The number of local clubs has decreased over time through consolidation; as late as the 1970s the membership roster included dozens of clubs that each served a single county, particularly in New York, Ohio and Pennsylvania. The member clubs have arranged a reciprocal service system so that members of any participating club are able to receive member services from any other affiliate club. Member dues finance all club services as well as the operations of the national organization.
The vast majority of AAA clubs have “AAA” as part of their name, although the two largest AAA clubs by membership do not: the Automobile Club of Southern California and Auto Club South.
From the standpoint of the consumer, AAA clubs primarily provide emergency road services to members. These services, which include towing, lockouts, winching, tire changes, automotive first aid, battery replacement, and others, are handled by private local towing companies contracted by a state AAA club. AAA sells roadside assistance for a variety of motor vehicles, including motorcycles. In some areas, AAA also offers bicycle roadside assistance. Many AAA clubs have an automotive fleet division serving large metro areas, while private towing companies cover the surplus call volume by area. Recently, certain clubs have implemented an “on the go” diagnostic/installation automotive battery program.
American Automobile Association (AAA)
1000 AAA Drive
Heathrow, Florida, United States